Contact Yegara HOST: Channels and Support Hours

Oct 3, 2026

Here is every way to reach us, which one to use for what, and when we are available.

On this page

Our channels

Channel	Details	Best for
Telegram chat	yegara.com/telegram	Almost everything. It is the fastest way to get help.
Phone	0960 17 17 17	Quick questions during call center hours
SMS	0960 17 17 17	Account requests sent from your registered phone number
Email	[email protected]	Account requests sent from your registered email address

Telegram chat: every day, including Sunday.
Call center: until about 12:00 Ethiopian time (6:00 PM). The line is shared, so if it is busy, use Telegram.

We cannot join voice or video calls on Telegram. Write your question in the chat and we will answer there.

Your domain name. This is how we find your account.
For payments: your invoice number. See How to Confirm Your Payment first, because you can confirm a payment yourself in a minute.
For problems: a screenshot of the error and when it started.

📘 Never send a password

We never ask for your password in chat, by phone or by email. If you pasted one by mistake, change it straight away.

For your security, some requests are accepted only from the email address or phone number registered on the account, not from a chat message:

changing the email or phone number on the account, or the owner of a domain: see How to Change the Owner or Contact Details;
a domain transfer code;
resetting a control panel, or getting files from an expired account: see Backups and Restores.

Help Desk Hero